Registration FAQs

Can I still use the old online banking system?

Chaco Direct, the old online banking system will be available until April 30th. We urge you to upgrade now to the new system to take advantage of many enhancements such as E-Statements, bill pay, member initiated Skip-A-Pay, real-time account alerts, money management tools and much more. Set up is easy and takes only a few minutes. Please watch this video to learn more about registration.


Can I still access my accounts using Chaco Direct Dial-It?

Yes, Chaco Direct Dial-It has not changed and will remain an service to our members. If you would like to utilize this service, please call 513-785-3500. We encourage you to sign up for online banking and the mobile app to enjoy the benefits of your account at your fingertips. 

How do I register for the new online banking?

Click the link under the NEW USER heading found on the account login box at Once you have agreed to the terms of the Online Banking User Agreement, complete the steps provided to finalize your registration and start enjoying the new features. Please watch this video above to learn about the easy steps involved in registration.

Are there any charges for the new online banking and money management tool?

No, as always our online banking and new mobile app is free of charge. Our new system has been created with the latest technology to help better serve our members. If you do choose to use text messaging alerts, standard text messaging rates do apply.

I still have questions, where do I go now?

If you still have questions about the new Chaco Online Banking application, contact us through the Member Service Call Center at 513-785-3500 or stop by any of our service centers during regular business hours. We will be able to walk you through the process and help with any issue you are having.

Our Difference is Simple

When it comes to your financial plan, we understand what you need now and more importantly, what you need tomorrow. We are here to help you get the most out of both. Whether just starting out or preparing to retire, we help you become financially prepared and fully informed. At Chaco, we bring you the same expertise and competitive services as other institutions, but with the compassion and genuine care that can only come from being member-owned and operated. From CDs and savings to mortgages and more, we work to keep things simple when it comes to your finances – so you can focus on your life. And that makes a difference.